Sarah Simpson

Freelance Consultant Custom Coatings POOLE
Jul 2011 - Present
Specialist supplier of painted components for the aerospace industry and military sector.

Main Responsibilties	Key Achievements
Analysis and development of strategic direction for the company, including: Office management and administration ISO9001 quality control Liaison and negotiation with suppliers and partners Developing procedures Accountancy	Developing procedures and process documents Developing automated information systems Improving office management and filing systems Creating Job Descriptions Training staff

Freelance Consultant IssTV POOLE
Nov 2010 - Jun 2011
Local online TV web station for Poole, Bournemouth and the South Coast.

Main Responsibilties	Key Achievements
Analysis and development of strategic direction for the company, including: Broadcast Journalism Script-writing Production concepts Film production and editing Presenting Liason and negotiation with suppliers and partners Social network management Developing proceedures	Developing production concepts Assisting with the relaunch of the TV station Creating programming content Devising marketing and advertising ideas Compiling process documents Creating Job Descriptions Training staff

Customer Support Lead (IT) 6-month temporary contract Raglan Housing Assocation POOLE
May 2010 - Nov 2010
A social housing provider managing over 11,000 homes in 100 local authority areas.

Main Responsibilties	Key Achievements
Management of IT Training function Setting, reporting and publishing KPIs and team targets Team Management; including supervision and coaching Training Programme development and delivery (MS Office) Budget Monitoring & Management	Development of an IT handbook Implementation of version control system Setting and monitoring KPIs and team targets to improve customer services

Owner Shine WAREHAM
May 2005 - Present
A professional window cleaning service for domestic and commercial properties. With clients in Swanage, Wareham, Poole, Bournemouth, Christchurch, Wimborne and Holt.

Main Responsibilties

Key Achievements

Funding, analysis and development of strategic direction for the company, including:

Brand design and management
Website re-design and management
Marketing and promotional campaign development
Liaison and negotiation with suppliers and partners
SEO, PPC and social networking management
Developing the business plan and marketing strategy
Improving customer service proceedures and delivery
Accountancy; budget monitoring, management and financial reporting

Establishing the brand
Securing multiple, ongoing commercial contracts
Achieving an average 20% increase in turnover year-on-year
Moving to 'water-fed pole system' by year two of trading
Securing prime placing and a discounted rate for advertising
Developing a cost-effective web-based payment method
Expansion of service provision
Developing bespoke electronic quotation and invoicing system

Communications Officer Poole Housing Partnership Ltd POOLE
June 2003 - May 2009
A social housing provider managing over 5,000 homes across the town on behalf of the Borough of Poole.

Main Responsibilties

Key Achievements

Management and development of ALL internal and external communications including:

Brand management
Website management and updating
Production of all publications (design, editorial, photography, layout and production)
Liason and negotiation with suppliers
PR and media liaison
Event management
Staff communications, including intranet updates
Film production

Designing logo and brand
Redesigning resident magazine, At Home to significantly increase readership and popularity
Redesigning website to make more useful, useable and used
Conceptualising and organising the most successful resident involvement event to date, Respect Fest
Creating a marketing strategy, giving direction to PHP's communications activity
Saving over £30K per annum on print budget
Developing partner relationships
Having my work cited as examples of national best practice by the Audit Commission

Marketing Manager Bibou International Ltd BOURNEMOUTH
January 2002 - June 2003
A skin care distribution company managing high-end brands for import and distribution to retail outlets and mail order customers across the UK.

Main Responsibilties

Key Achievements

Management and development of all marketing for each brand within the portfolio:

Brand management
Website design and management
Event management
Intranet development and management

Management responsibility for Customer Service Team, handling mail order enquiries.

Designing logo and brand
Creating a marketing strategy for B2B clients and mail order customers
Developing an intranet for staff, to ensure consistency in knowledge of product lines
Expanding portfolio of products
Managing office move
Designing and implementing effective direct mailing and advertising campaigns

Projects Executive Federation of the Electronics Industry (FEI) LONDON
August 2000 - September 2001
A trade federation for the information technology, telecommunications and electronics industries in the UK. It's 800 members range from blue chip multi-nationals through to early stage technology enterprises.

Main Responsibilties	Key Achievements
Ensuring the delivery of key information to existing members and helping to promote the federation to non-members. Website design and updates Production of member newsletter, Short Circuit (monthly) and trade press publication Ciruit Review (quarterly) Event organisation	Re-designing the website Assisting to organise and promote key events, including the annual conference, a trade show at the NEC and a luncheon at the Houses of Parliament Securing continued sponsorship from members to cover production costs of the monthly newsletter HTML Building relationships with members and suppliers

Additional Experience

Receptionist Siemens UK
Receptionist Audi (Poole)
Customer Services Representative Orange Plc
PA & Office Manager Abacus Systems (CCTV Installation)
Junior Reporter Newsquest Media Group (Lancashire)
Waitress TGI Fridays, Bristol
Waitress & Bar Tender The Kirkfield Hotel, Newton-le-Willows